Privacy Policy

Business name: The Green Room
Location: Alcester, Warwickshire
Contact details: andrea@greenroomreiki.com
Last updated: May 2026

We may collect and process the following information:

• Personal details such as your name, phone number, and email address 
• Information you choose to share about your wellbeing, health, or medical history that may be relevant to your session 
• Information relating to contraindications or considerations for Reiki, sound healing, vibroacoustic massage, or auricular acupuncture 
• Appointment and booking information 
• Any communication you send through contact forms, email, or social media 

We may also collect limited information through website contact forms, cookies, or analytics tools used to help improve the website and user experience.

Most of the personal information we process is provided directly by you when you:

• Make an enquiry 
• Book a session 
• Complete a consultation or consent form 
• Contact us by email, phone, social media, or through the website 

We collect and use this information in order to:

• Arrange and manage appointments 
• Provide safe and appropriate holistic sessions 
• Understand any health considerations relevant to your treatment 
• Contact you about your booking or follow-up information 
• Maintain accurate treatment records 
• Respond to enquiries 

All personal information and session discussions are treated with care and confidentiality.

We will never share your information with third parties without your consent, unless required to do so by law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your information are:

• Your consent 
• The provision of a service requested by you 
• Legitimate interests relating to the safe and professional delivery of holistic wellbeing sessions 

You may withdraw your consent at any time by contacting us using the details above.

Your information is stored securely and confidentially.

Paper records are kept in a secure location, and electronic records are password protected.

Client records may be retained for up to 7 years in line with professional insurance and legal requirements relating to holistic therapy practice.

After this period, records will be securely deleted, shredded, anonymised, or disposed of appropriately.

The services offered by The Green Room are complementary wellbeing practices and are not intended to replace medical advice, diagnosis, or treatment.

If you have any concerns about your physical or mental health, please consult an appropriate healthcare professional.

Under data protection law, you have rights including:

• The right to access the personal information we hold about you 
• The right to request correction of inaccurate information 
• The right to request deletion of your personal information in certain circumstances 
• The right to restrict or object to processing in certain circumstances 
• The right to request transfer of your data to another organisation or directly to you 

You are not required to pay any charge for exercising your rights. We aim to respond within one month.

To make a request, please contact: andrea@greenroomreiki.com

If you have any concerns about how your personal information is used, please contact us in the first instance using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO).

Helpline: 0303 123 1113

ICO Website